Orders

It's very easy to change the items or their quantity in your bag. Click the bag icon on the upper right, and select Edit Bag.

Change Quantity
You can edit and item's quantity by changing the number in the quantity box and pressing 'Update Cart'.

To Remove an Item
Simply click the 'delete' button to the right of the item.

As long as you are logged in, any item placed in the shopping cart will stay there across all of our websites and platforms. The only exception is limited-time or limited-quantity promotional items.

First, please click on the shopping bag in the top-right corner of your screen. Then, at the bottom of the page click on 'edit bag'. On this new screen, and then look toward the mid-left section of your screen for the 'view # saved items' link. Click on this to view these saved items.

Save an Item for Later
If you've added an item to your cart, but don't wish to purchase it yet, there's two ways to save an item for later.

First, simply click on the box to the left of the item to deselect it from your cart. It will not be visible in checkout, but remain in your cart for next time.

Or, if you prefer, you can click "save for later" to the right of the item. These items are then hidden below your cart for later. Please keep in mind that promotional items cannot be saved past their expiration (either due to the promotional item going out of stock or the promotion ending).

To view saved for later items, click "view saved item" below the last item in your cart.

To add the saved item back in your cart, click the checkbox to the right of the item, then click on "update cart".

To delete a saved for later item, please add it back to your cart, then delete it.

To place an order, simply add all desired items to your shopping bag by clicking on the shipping bag icon in the product listing. Once complete, hit the 'checkout' button to enter in your billing and shipping info and complete the order.

If you place and order and realize you forgot to add an item, while it remains unprocessed, you may still add items. Add the new items to your cart, and then look for the 'Add to Last Order' button below the Checkout link.

However, once the order begins processing, unfortunately, we can no longer add new items to the same order. In this case, please consider placing a second order for the missing items.

Unfortunately, this option is not available when adding items that are free or were exchanged for points as these have a $0 subtotal. For "Add to Last Order" feature to work, your cart should be $1 or greater.

To save on shipping by combining your orders for our family of fresh, high quality products, please place an order for one, and look for “Add to Existing Order” option when visiting the other website.

Please do this quickly. Once an order begins processing, we can no longer add items to it.

This option will work on all our sites, Adagio Teas, Masters Teas, Selefina Spices, Adagio Bees, and Lardera Coffee!

Thanks again for your recent order. While it remains unprocessed, you may easily update the address where the items you selected will arrive.

To do so, please log into My Account, and go to My Orders. Here you'll find a listing of your orders. Click the order number to update the shipping address of any order that we've yet to process.

Order has Already Processed
If your order has already started processing, we apologize but we can no longer make any changes to your order before the carrier receives it.

Its delivery address may still be updated using UPS My Choice, USPS Delivery Intercept or FedEx Delivery Manager.

However, if an Economy service was the chosen carrier we apologize, but we can not make any address changes. If your order cannot be delivered, it will be returned to us. Once this occurs, we will reach out to you through an email called, "order returned, update address?".

Thanks for your interest in how our orders are processed, and your order status.

Business Hours and Shipping Schedule
Orders received by 3pm local time (EST) Monday to Friday ship the same day. Orders received after 3pm Fridays, or during the weekend, ship the next business day, which will be Monday.

Order Received
As soon as we receive your order it will instantly show up in your Order History. Hear you may view the details of your order, as well as make any last minute address changes. Just click "update address"! If you changed your mind, you may also click "cancel" at this time.

Order Status: Processing or Shipping Soon
Once your order begins processing, it will be marked as 'processing' in your account. At this point, we can no longer make changes to your order in any way.

Please know that we are doing everything we can to make your experience with us as satisfactory and enjoyable as it possibly can be during these strenuous times.

Order Status: Click To Track
Once your order has been scanned by the carrier, you will be able to track your order. You may track your order from our site, or click through to track it on the carrier's website.

Order Status: Delivered
Your order has arrived! Please email us let us know if your package fails to arrive, we'll be glad to help!

Change your mind? Cancelling your order is a piece of cake. Visit the order history page in your account. You will see a listing of recent orders with the 'click to cancel' option next to each that has yet to be processed.

If the status of your order says 'processing,' then unfortunately the order is beyond cancellation. It had already been boxed up and moved to our shipping dock. Should you still wish to cancel, please refuse delivery of the order and the package will be returned to us. We'll then gladly credit you the value of the items selected, minus the cost of round trip shipping.

Happy to help you with duplicate orders!

If we received two orders within a short time frame, they will be placed on hold waiting for further action.

To confirm both of your orders, please log in and go to My Account > My Orders. From there, you will have the option to click 'COMBINE ORDERS'. You may click it next to either order. Then the orders will be combined and shipped in one package.

If you did not intend to place two orders, click 'CANCEL' next to the order you do not want. This will refund your card and release the other order to be processed and shipped. Please allow at least three business days for your refund to show on your payment method.

Create Pre-Order
From time-to-time, our products go out of stock. When this happens, we offer customers an ability to be notified of their availability, or if they chose, to pre-order the largest size that item comes in (usually 16oz or 8oz) with the benefit of receiving free shipping.

You must have a valid credit card saved on file to pre-order. Pre orders will be shipped to your Default Shipping address.

View Pre-Order
View your current pre-orders go to My Account > My Orders, they will be above your order history.

Cancel Pre-Order
To cancel, hover over any existing pre-order, and you'll see a cancel "X" button appear. Click the button, and your pre-order will automatically cancel.

We make re-ordering the items you've enjoyed in the past easy. To duplicate an entire order, please visit your order history page, and look for the 'reorder' option in the details of the order that you're looking to repeat. Clicking this will add the entirety of the order to your cart. Then proceed through Checkout.

Gift Ideas
Looking to give our products as gifts? We suggest starting with our Gifts page. When an order is designated as a gift, we offer a gift-wrapping option, along with the opportunity to compose a gift message, during the checkout process. Rest assured, your gift invoice will not list prices.

Find an Adagio Friend's Wishlist/Favorites
If you're planning a gift for a friend, their list of favorites or wishlist would be a good place to start. Please look for this option on their profile page.

Add Gift Message and Wrapping
You'll be happy to know that you may add a free gift message and add gift wrapping for just $5 more. Please look for the "Gift Order?" question above your order contents during checkout on the Order Summary page and answer "yes." Then, you can select to have your gifts will be wrapped in our festive tea-themed paper and boxes and/or add a gift message.

If for some reason your order is missing from the order history page, it is possible it did not register on our end as our system immediately reflects new orders. Please try entering it once more and notify us if the issue persists.

We apologize if your desired item is out of stock.

We source all products direct from countries of origin. While this assures superior value and freshness, it also sometimes contributes to long lead times.

We're working on ensuring its speedy return and invite you to sign up to be notified the moment it's back.

Please look for the opportunity to do so on the missing product page, where you can also track its progress. You can also pre-order many items, and we'll ship and bill them as soon as we have stock once more.

If your order is missing an item upon receiving it, please email us and we'll be glad to check into it further.

Some of our items are sold by third-party businesses like Amazon, Walmart, or grocery stores.

Because we lack access to your purchase history with these retailers, we kindly ask you to contact the store at which you purchased the items for the resolution of all product-related issues, including those pertaining to warranty claims. We apologize that we can't assist you directly with these purchases.

Looking for ordering convenience on the go? We offer both Apple and Android versions of our app.

We take every precaution to protect our customers' and visitors' information. When customers submit sensitive information via our site, your information is protected both on and off-line.

Encryption
All sensitive information (such as credit card numbers) submitted on our site is encrypted and is protected with SSL encryption, the best industry standard.

Personal Information
While we use SSL encryption to protect sensitive information online, we also work hard to protect user-information offline as well. All of our visitors' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific task are granted access to personally identifiable information. And these employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure, locked environment.

Share Information?
You'll be happy to know that we don't sell or share your personal info with anyone. We aim to delight you with fresh products and attentive service!